Under Attack?
Service Offering
IR – Readiness
The key to effective incident response risk mitigation is to ensure you have to ability and knowledge to respond to any cyber related incident in a swift, decisive and informed manner. Kontex can assist via our specialised Ransomware Assessment Framework, Adversary Emulation and Cyber Crisis Simulation Training, Incident Response Policy/Plan preparation and on-going Security Awareness Training.
IR - Response
Kontex offer both Proactive/Reactive response services to organisations, which are specifically tailored to match client requirements to an agreed upon service level with the ability to have an Incident Responder engaged in a matter of hours
IR - Recovery
Our experts can assist with the implementation of industry best practices for incident response and can provide investigative, consultancy, engineering and managed services to respond to an incident, assist with business recovery and provide on-going support and maintenance based around our zero-trust methodology.
STANDARD
INCLUDED
- Basic Terms & Conditions for Incident Response Services.
- Onboarding and Quarterly Technological Business Reviews.
- Access to a 24/7 Service Hotline.
- Incident Response Preparedness Assessment (One day).
- Access to Cyber Threat Intelligence Indicators, Deep Web Reporting and Endpoint Telemetry.
- Block of 40 pre-paid support hours per annum.
- Flexibility to repurpose unused hours on a variety of Kontex services, within contract terms.
- Final Incident Report and Lessons Learned.
SLA
- Maximum of 30 minutes for contact after Incident Response request is received.
- First-responder assigned to case within a maximum of 4 hours.
BENEFITS
- Guaranteed SLA & Rapid Response.
- Negotiate terms and conditions to expedite engagement.
- Proven retainer service focused on clients who proactively engage Kontex at a discounted rate.
- Incident Response Preparedness Assessment.
- Full client environment awareness.
PREMIUM
INCLUDED
- As per Standard.
- Increased block of 80 pre-paid support hours per annum.
- Forensic Investigation Capabilities (DFIR) included as part of the contracted hours.
- Update on incident activities on a
Bi-Weekly basis. - Executive Report with IoCs, MITRE Mapping, Remediation and Lessons Learned.
- Advanced Threat Intelligence Indicators with Threat Analyst assistance.
SLA
- Maximum of 30 minutes for contact after Incident Response request is received.
- First-responder assigned to case within a maximum of 2 hours.
BENEFITS
- As per Standard.
- Benefits of accessing industry leaders in the Incident Response and Forensic Space.
ENTERPRISE
INCLUDED
- As per Premium.
- Increased block of minimum 120 pre-paid support hours per annum.
- Update on incident activities on a
Daily basis. - Direct channel (War room) with local IT.
- Architectural Review for improved IT posturing.
SLA
- Maximum of 30 minutes for contact after Incident Response request is received.
- First-responder assigned to case within a maximum of 1 hour.
BENEFITS
- As per Premium.
- Technologically agnostic (SCADA, ESCADA, PLCs, IoT, OT)
Currently Under Attack?
If you are currently experiencing a cyber security incident and wish to speak with a member of our dedicated Incident Response team, please call +353(0)1 22 39 456 or complete the form below – Available 24 hours per day, 7 days per week!
